Returns & refunds

Please check your drinks when the driver hands them over. If a bottle is broken or an item is clearly wrong, you can refuse that item right there and tell the driver.

• Damaged or broken items, such as cracked bottles, leaking cans or broken seals. Please add a photo.
• Wrong item delivered, meaning something different from what you ordered.
• Missing item, meaning something you paid for that didn't arrive.

• Change of mind once the order has been delivered. Alcohol can't be resold once it has left the store.
• Opened or partly consumed products, unless the product itself was faulty.
• Problems reported more than 24 hours after delivery.

1. Open your order from My account.
2. Tap Report a problem, pick the items and the reason, and add photos.
3. Choose how you'd like it sorted out.

We review every report and reply within one business day. We may ask you to keep the item for collection.

You choose one of these:

• Money back: refunded by EFT to your bank account within 7 business days of approval.
• Store credit: the value goes towards your next BOOZE order.
• Replacement: we deliver the correct or undamaged item at no extra cost.

If the whole order was affected, we also refund the delivery and service fees.

This policy doesn't limit your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.